Krato Bot — AI Sales Agent for Shopify

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Section 01

Acceptance of Terms

By accessing or using Krato ("the Service"), operated by MahanX Technologies, you agree to be bound by these Terms of Service. If you do not agree to all of these Terms, do not use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. The Service is intended for merchants who operate Shopify stores in India or internationally.

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Questions about these Terms?Email us at support@mahanx.in — we respond within 24 hours on business days.

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Section 02

Description of Service

MahanX provides an AI-powered chatbot platform ("Krato") for Shopify merchants. The Service includes:

›AI chatbot that answers customer queries, recommends products, and recovers abandoned carts

›Multi-language support (Hindi, Hinglish, Tamil, Telugu, Kannada, Gujarati, Marathi, Bengali, and international languages)

›Analytics dashboard showing conversations, revenue attribution, and customer insights

›Integration tools for connecting Krato with Shopify, WhatsApp, and Instagram

›Voice AI responses powered by advanced text-to-speech (Growth+ plans)

›Merchant dashboard for configuration, AI training, and monitoring

The Service is provided on a subscription basis with a free plan as described on our pricing page.

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Section 03

Account Registration

To use the Service, you must create an account by providing accurate, complete, and current information. You are responsible for:

›Maintaining the confidentiality of your account credentials

›All activities that occur under your account

›Notifying us immediately of any unauthorised use at support@mahanx.in

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

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Section 04

Shopify Integration & Permissions

By connecting Krato to your Shopify store, you grant MahanX permission to:

›Read your product catalogue, collections, and inventory

›Access customer data necessary to power the chatbot (with your customers' consent)

›Read and write to specific Shopify APIs required for cart recovery features

›Access order information for order tracking functionality

›Add/remove script tags to your storefront for widget deployment

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Shopify Partner ComplianceYou remain responsible for complying with Shopify's Partner Program Agreement and applicable data protection laws in your jurisdiction.

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Section 05

Subscription, Billing & Payment

Free Plan

100 conversations/month at no charge, forever. No credit card required.

Starter — ₹499/mo

Billed monthly in advance. Processed securely via Razorpay.

Growth — ₹799/mo

Includes Voice AI and advanced analytics. Monthly billing.

Pro — ₹1,499/mo

Full feature set. Priority support. Custom integrations.

›Failed Payments: Retried up to 3 times over 7 days. Non-payment = downgrade to Free plan.

›Taxes: All prices exclude applicable GST. Tax invoice sent on each payment.

›Price Changes: 30 days' notice via email before any pricing change.

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Section 06

Acceptable Use Policy

You agree not to use the Service to:

›Violate any applicable laws or regulations

›Send spam or unsolicited messages to customers

›Impersonate any person, entity, or Shopify

›Transmit material that is defamatory, offensive, or harmful

›Interfere with or disrupt the integrity or performance of the Service

›Attempt to gain unauthorised access to the Service or its systems

›Use the Service to build a competing product

›Reverse engineer, decompile, or disassemble any part of the Service

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EnforcementViolation may result in immediate suspension or termination of your account without refund.

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Section 07

Intellectual Property

The Service and its original content, features, and functionality are owned by MahanX Technologies and are protected by applicable intellectual property laws.

You retain ownership of all content you provide (product data, FAQs, brand assets). By uploading content, you grant MahanX a non-exclusive, worldwide licence to use that content solely to operate and improve the Service.

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Trademarks"MahanX," "Krato," and associated logos are trademarks of MahanX Technologies. You may not use these trademarks without prior written permission.

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Section 08

Disclaimer of Warranties

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THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

MahanX does not warrant that the Service will be uninterrupted, error-free, or that results will be accurate. We do not guarantee specific revenue outcomes, conversion rates, or business results from using Krato.

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Section 09

Limitation of Liability

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, MahanX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

In no event shall MahanX's total liability exceed the amount you paid to MahanX in the 3 months preceding the claim.

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Section 10

Termination

Either party may terminate these Terms at any time. We may terminate or suspend your access immediately, without prior notice, if you breach these Terms.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days, after which it will be permanently deleted. You may export your data within this window by contacting us.

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Section 11

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

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Dispute ResolutionWe encourage you to first contact us at support@mahanx.in — most issues can be resolved quickly and amicably before any formal proceedings.

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Section 12

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or a prominent notice on our platform at least 14 days before changes take effect.

Your continued use of the Service after changes become effective constitutes your acceptance of the new Terms.

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Still have questions?

Email support@mahanx.in · We respond within 24h on business days.